“After having heard rave reviews from multiple people, I ordered a Curly Whirly Cake for Christmas. Sorry this is really not my cup of tea, the cake is incredibly dense and just not pleasant to eat. It's more of a huge very dense brownie, nothing to do with a nice fluffy moist cake, which is what I was hoping for. No one else around the table enjoyed it, sadly. Maybe other cakes are better but for this price I doubt we will try again.”
Hi, I am so sorry to see that you weren't pleased with our Curly Whirly cake! It's a fan favourite but I guess we can't win them all, we really appreciate the feedback and the honesty on our products as we're always trying to find ways to improve. It's a shame that your most recent order with us let you down, but I hope that you order again with us soon to try other cakes or sweet treats! Thank you, Nicole
Hi, Thanks for leaving us a review! I am sorry that you were disappointed on this occasion, so if you have any further feedback or ways we can improve and resolve this issue, then please hello@monrelear.com and we will get this sorted :) Thank you, Nicole
Hi Rachel, Thanks for leaving us a review! I am pleased that you enjoyed the cake and the service you received, but if there's any feedback on how we can improve and get those 5 stars, then please email hello@monrelear.com :) Thank you, Nicole
“Disappointingly your courier just left the cake on my front doorstep on one of the hottest days we have had - he didn’t wait to see if anyone was home. Not what I expect from K&C where I paid extra for delivery”
Hi Lara, Thank you for taking the time leave us a review and making us aware of the experience you had with our courier and ourselves. We take all feedback and complaints seriously and I can assure you that this will be taken up with our courier. Every delivery should be handled with consideration and care and I can see on this occasion it has not, so I completely understand the frustration. The driver should follow all delivery instructions but if there are none, they should contact the customer directly to get further information on what to do with the delivery. I am very sorry that your delivery was left on the doorstep and left out in the heat without the courier making you aware of this, it is completely unacceptable. We always try to bring joy through our products and unfortunately, we were unable to do that this time round. If you can provide any more information or photos of your order then please email hello@monrelear.com as this will help when I forward this complaint to our courier. I'm sorry again about this. Thank you, Nicole
“Ordered the curly whirly cake. Firstly, I would suggest that they seal the box as they use a third-party courier service. I found the icing on my cake to be slightly smudged and I would’ve felt reassured had the box been sealed. I did reach out to Konditor by Instagram but didn’t receive a response and I’ve previously called them Before I placed the order about an Before I placed the order about a separate matter and they don’t answer their phones either. The cake itself was delicious, but the texture of both the cake and the frosting was quite grainy as if the sugar crystals hadn’t fully dissolved so you could feel it in your bite.”
Hi there, Thank you for leaving a review! I apologise for your experience with us and we would like to look into this further for you! It seems that the cake got damaged in transit as it wasn't in that condition when it left us and so on behalf our delivery service we are sorry for that. We aim to get back to every customer so we are sorry that we missed your message. As I said before, we would like to look into this further for you and so email us on hello@monrelear.com and we can go from there! Apologies again, Nicole
“Oh dear. I order your lovely cakes for lots of good reasons: however you need to change your delivery service APC. An order for Thursday 28th March was delayed because of the Easter hols and rearranged for Saturday 30th March. It did not arrive and I have received a message saying it will be delivered today 2nd April. How fresh the product will be I don’t know as it was a gift. I did choose the day before Easter officially commenced. This is the second time APC delivery has been the cause of unhappiness. Sorry had to choose over 7 days for delivery as 6 days was not an option.”
Hi Christine! Thank you for leaving a review! We apologise for the experience you had with us, we will try to get on top of the issues with APC so we can try not have this happen again! I believe the situation has been sorted regarding your order, however, if this is not the case then please don't hesitate to get in contact so we can sort this for you! Thank you, Nicole :)
Sorry to see that you were disappointed with your order on this occasion! We'd love to know where we went wrong so that we can improve for next time, so please send us any additional feedback to hello@monrelear.com and we can look into this further for you. Warmest regards, Siobhan
Hi there, We are very sorry to hear you did not receive your order and we take all feedback very seriously! We would love to know more about this so we can rectify the error. If you could please email further information to hello@monrelear.com our team will look into this for you :) Thanks, Maisie
Hi there, Thanks for sending through this feedback, we are very sorry for the quality of cake you received! If you could please reach out to us at hello@monrelear.com we will look into this further for you :) Thanks, The Konditor Team
“Konditor makes really good quality and great-tasting cakes. Unfortunately it is hot or miss with freshness, and we've been disappointed more than once in the past. This time it was particularly obvious, the cake was dense and dry and definitely not freshly made - a real shame as we may now stop purchasing from them (even though their chocolate noisette is one of our all time favourites)”
Hi there, We are sorry to hear about the cake you received and your previous experiences with us! We take this feedback seriously and would love to know more so we can rectify this for next time. If you could please reach out to us at hello@monrelear.com we will look into this further for you :) Thanks, The Konditor Team
